Health Care Strategy in Improvement of JKN-PBI Patients Satisfaction (Case Study of Health Care of Mental Disorder Patients in Psychiatric Hospital Menur Surabaya)

Authors

  • Nur Widayati University of Brawijaya
  • Sanngar Kanto University of Brawijaya
  • Siti Kholifah University of Brawijaya

Keywords:

healthcare service strategy, jamkesmas patient’s satisfaction, psychiatric hospital

Abstract

Health care strategy of each hospital was using complete quality approach which is oriented toward patient’s satisfaction, where patient obtain comfortable treatment from healthcare personnel (physician and nurse) in giving healthcare service for JKN-PBI patients. Author was using Symbolic Interaction from Herbert Blumer in reviewing medical healthcare service strategy (physician, nurse). Informant as this study target is medical officer (physician and nurse) also people who use healthcare service in Psychiatric Hospital Menur particularly for those whose one of their family member has mental disorder and own JKN-PBI card. Result of this study revealed that healthcare service strategy given by health care personnel (physician and nurse) in Psychiatric Hospital Menur toward mental disorder patients who own JKN-PBI has done well through interpersonal communication.

Author Biographies

Sanngar Kanto, University of Brawijaya

Lecturer

Siti Kholifah, University of Brawijaya

Lecturer

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Published

2016-06-15

How to Cite

Widayati, N., Kanto, S., & Kholifah, S. (2016). Health Care Strategy in Improvement of JKN-PBI Patients Satisfaction (Case Study of Health Care of Mental Disorder Patients in Psychiatric Hospital Menur Surabaya). Asian Journal of Humanities and Social Studies, 4(3). Retrieved from https://www.ajouronline.com/index.php/AJHSS/article/view/3944

Issue

Vol. 4 No. 3 (2016): June 2016

Section

Articles

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