Studying the e-Bookstore Continuance Based on the Fitness and Satisfaction Evaluation

Authors

  • Ming-Chien Hung Department of Information Management, Nanhua University, No.55, Sec. 1, Nanhau Rd., Dalin Township, Chiayi County 62248, Taiwan
  • Fu-Mei Weng
  • Ting-Chu Hsieh
  • Miao-Ju Chang

Keywords:

Continuance, e-Bookstore, Satisfaction, Task-Technology Fit

Abstract

With the swift progress of the mobile technology, the use of mobile devices, such as tablet PCs, ebook reader and mobile phones for electronic reading, has become an important part of everyday life. This study aims to examine the factors of accessing e-bookstore on users’ satisfaction and continuous use. Task-Technology Fit model is used as a framework in this study. An on-line survey was conducted with the e-bookstore experienced readers. Perceptions toward e-bookstore technology were examined by survey questions. The path analysis was used to examine the relationship between factors affecting e-bookstore use. The results show that the e-bookstore service and individual characters affect satisfaction and intention to use positively. The surprising one shows that the task character has negative effect on the intention of e-bookstore service. The e-bookstore diffusion strategy was discussed. The finding provides acknowledge for e-bookstore owners to improve the e-bookstore usage.

References

• Theresa S. Arndt, Perceived convenience, compatibility, and media richness contribute significantly to dedicated e-book reader acceptance, Evidence Based Library and Information Practice,7(2), 84–6, 2012.

• Association of American Publishers, Industry export sales report, viewed September 2013 from http://www.publishers.org/press, 2013.

• Berry Leonard, Seiders Kathleen, and Grweal Dhruv, Understanding service convenience, The Journal of Marketing, 66(3), 1–17, 2002.

• Bhattacherjee Anol, Understanding information systems continuance: An expectation-confirmation model, MIS quarterly, 25(3), 351–70, 2001.

• Susan A. Brown, Viswanath Venkatesh, Sandeep Goyal, Expectation confirmation in technology use, Information Systems Research, 23(2), 474–87, 2012.

• Cox Laura, Scholarly book publishing practice: The ALPSP survey findings, Learned Publishing, 23(4), 347–56, 2010.

• John D'ambra, Concepción S. Wilson, Use of the world wide web for international travel: Integrating the construct of uncertainty in information seeking and the taskâ€technology fit (TTF) model, Journal of the American Society for Information Science and Technology, 55(8),731–42, 2004.

• Nancy M. Foasberg, Adoption of e-book readers among college students: A survey, Information Technology and Libraries, 30(3), 108–28, 2011.

• Dale L. Goodhue and Ronald L. Thompson, Task-technology fit and individual performance, MIS quarterly, 19(2), 213–36, 1995.

• Byoungsoo Kim, An empirical investigation of mobile data service continuance: Incorporating the theory of planned behavior into the expectation–confirmation model, Expert Systems with Applications, 37(10), 7033–7039, 2010.

• Ren-Zong Kuoa and Gwo-Guang Leea Kuo, Knowledge management system adoption: Exploring the effects of empowering leadership, task-technology fit and compatibility, Behaviour & Information Technology, 30(1), 113–29, 2011.

• Kitty McClanahan, Lei Wu, Carol Tenopir, and Donald W. King, Embracing change: Perceptions of e-journals by faculty members, Learned Publishing, 23(3), 209–23, 2010.

• E.W.T. Ngai, J.K.L. Poon, and Y.H.C. Chan, Empirical examination of the adoption of WebCT using TAM, Computers & Education, 48(2), 250–67, 2007.

• John V. Richardson Jr and Khalid Mahmood, eBook readers: User satisfaction and usability issues, Library Hi Tech, 30(1), 170–85, 2012.

• Dong-Hee Shin, Understanding e-book users: Uses and gratification expectancy model, New Media & Society, 13(2), 260–78, 2011.

• Ruth Wilson, E-book readers in higher education, Journal of Educational Technology Society, 6(4), 8–17, 2003.

• Zheng Ye Yang, Douglas Hahn, and Elaine Thornton, Meeting our customers’ expectations: A follow-up customer satisfaction survey after 10 years of free document delivery and interlibrary loan services at Texas A&M University Libraries, Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 22(2), 95–110, 2012.

Downloads

Published

2014-08-15

How to Cite

Hung, M.-C., Weng, F.-M., Hsieh, T.-C., & Chang, M.-J. (2014). Studying the e-Bookstore Continuance Based on the Fitness and Satisfaction Evaluation. Asian Journal of Engineering and Technology, 2(4). Retrieved from https://www.ajouronline.com/index.php/AJET/article/view/1559

Issue

Section

Articles