EWANLEN, D. E. Service Encounters and Guests Patronage of Hotels. Asian Journal of Business and Management, [S. l.], v. 10, n. 3, 2022. DOI: 10.24203/ajbm.v10i3.7003. Disponível em: https://www.ajouronline.com/index.php/AJBM/article/view/7003. Acesso em: 20 apr. 2024.