Fast Pace of Change in ICTs (Information & Communication Technologies) and Knowledge Workersâ€™ Training Issues
Keywords:ICT, Knowledge Management, Training & Development, Intellectual Capital, Technological Advancement
AbstractThe senior executives of modern management face the dilemma of continuous investment in a rapidly changing ICT advancement and constant staff training needs. Modern organisations today continuously consider innovation and ICT expansion to transform their organisational structure for enhanced efficiency and effectiveness. The senior executives are interested to ensure that their ICT investment remain sustainable to achieve their long term objectives. This researcher study thoroughly and critically reviewed the literature in context of technological advancement and manpower technical skills requirements. During the fieldwork a survey was conducted in an ICT intense organisation to achieve and present a better understanding for improved performance.
The major objective of this research paper is to explore the technological variation, manpower capabilities and organisational restructuring in order to identify knowledge based management for enhanced efficiency and effectiveness. The examination of management approaches within a participating organisation provides a ground to identify and analyse technological innovation for improved organisational productivity. The key finding of this research paper is the stability point between fast pace of technological change and an on-going staff training needs for sustainable development. This research paper is based on a comprehensive review of the relevant literature that conceptualise the technological challenges and continuous staff training needs for quality service delivery.
Akahycas (2007) available at http://akahycas.wibi-host.com/people-process-technology.php
Al-Hawamdeh, S. (2002) Knowledge Management: Re-Thinking Information Management and Facing the Challenge of Managing Tacit Knowledge, Journal of Information Research, Vol: 08, Iss: 01, available at http://www.informationr.net/ir/8-1/paper143.html.
Austin, N. and Peters, T.J. (1989) A Passion for Excellence: The Leadership Difference, Grand Central Publishing.
Bakshi, D.K. (2002) Corporate Excellence through TQM: An HR Approach, Excel Books.
Bryan, L.L. and Joyce, C.L. (2007) Mobilizing Minds: Creating Wealth from Talent in the 21st Century Organization, 1st Edition, McGraw-Hill Professional.
Brynjolfsson, E and Hitt, L.M. (2000) Beyond Computation: Information Technology, Organizational Transformation and Business Performance, The Journal of Economic Perspectives, Vol: 10, Iss: 01, American Economic Association.
Carlson, C.R. and Wilmot, W.W. (2006) Innovation: The Five Disciplines for Creating What Customers Want, Crown Business.
Choo, C.W. (2002) Information Management for the Intelligent Organization: The Art of Scanning the Environment, 3rd Edition, Information Today, ASIS Monograph Series.
Cohen, D., Garibaldi, P. and Scarpetta, S. (2004) The ICT Revolution: Productivity Differences and the Digital Divide, Oxford University Press.
Davenport, T.H. (2005) Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers, Harvard Business Review Press.
Fine, C.H. (1998) Clockspeed: Winning Industry Control in the Age of Temporary Advantage, Business and Economics, Preseus Books.
Fingar, P. (2006) Extreme Competition: Innovation and the Great 21st Century Business Reformation, 1st Edition, Meghan Kiffer Publication.
Frappaolo, C. (2006) Knowledge Management, 2nd Edition, Capstone.
Kiernan, V.M. (1995) The Impact of Technology on Organizational Transformations, Paper for MGT 6107, Organizational Theory, available at http://www.mindspring.com/~kiernan/mgt6107.html
Levy, F. and Murnane, R.J. (1996) With What Skills Are Computers a Complement? American Economic Review, American Economic Association, Vol: 86, Iss: 02, pp: 258-62.
Litan, R.E and Rivlin, A.M. (2001) Projecting the Economic Impact of the Internet, The Journal of American Economic Review, Papers and Proceedings of the Hundred Thirteenth Annual Meeting of the American Published Association, Vol: 91, Iss: 02, pp: 313-317, available at http://www.jstor.org/stable/2677780
Morgan, J.M. and Liker, J.K. (2006) The Toyota Product Development System: Integrating People, Process and Technology, 1st Edition, Productivity Press.
Nonaka, I. and Takeuchi, H. (1995) The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press.
Ranadive, V. (1999) The Power of Now: How Winning Companies Sense and Respond to Change Using Real-Time Technology, 1st Edition, McGraw-Hill Osborne Media.
Smith, E.A. (2001) The Role of tacit and Explicit Knowledge in the Workplace, Journal of Knowledge Management, Vol: 05, Iss: 04, pp: 311-321.
Stewart, T.A. (1997) Intellectual Capital: The New Wealth of Organizations, Doubleday, Business and Economics.
Suliman, A. (2002) Knowledge Management: Re-Thinking Information Management and Facing the Challenge of Managing Tacit Knowledge, Journal of Information Research, Vol: 08, Iss: 01, available at http://www.mariapinto.es/ciberabstracts/ingles/gescono.php?pagina=5&criterio=gescono.
TCQ (2006) TCQ Triangle available at http://www.tcqtriangle.com/about-us
White, M. Hill, S.M. Mills, C. and Smeaton, D. (2004) Managing to Change: British Workplaces and the Future of Work, Palgrave Macmillan.
How to Cite
- Papers must be submitted on the understanding that they have not been published elsewhere (except in the form of an abstract or as part of a published lecture, review, or thesis) and are not currently under consideration by another journal published by any other publisher.
- It is also the authors responsibility to ensure that the articles emanating from a particular source are submitted with the necessary approval.
- The authors warrant that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required.
- The authors ensure that all the references carefully and they are accurate in the text as well as in the list of references (and vice versa).
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under aÂ Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (SeeÂ The Effect of Open Access).
- The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author.