After IT Outsourcing: An Exploratory Research of an Agency of Taiwan from the Perspectives of IT Personnel’s Ability and IT Budget Allocation _
DOI:
https://doi.org/10.24203/ajcis.v5i1.4491Keywords:
E-Government, Information Technology Outsourcing, IT Personnel, IT Budge AllocationAbstract
Building an Information System is essential for achieving the goal of implementing Electronic Government (E-Government). Â Outsourcing has become the strategy for Taiwan government in terms of building the Information Systems. Â Sixty percent of the Information Technology (IT) budget for Taiwan government was spent on maintaining and operating the information systems built by the contracting companies in 2014. Â The ability of IT personnel and IT budget allocation for a government agency may have an impact on the operation of the information system. Â However, there is limited literature about it. Â This exploratory research used in-person observation and In-depth interviews to study an information system inside X agency of Taiwan government. Â This study found that since the IT personnel in this agency did not involve in the development of the system, even though the IT personnel in this agency had sufficient technical skills, the lack of knowledge of technical details of the system weakened their ability to operate and maintain the system. Â This study also found the limited budget made operation cost a priority over system upgrades. Â The insufficiency of technical knowledge of system not only impair the normal operation of system, it also made adequate budgeting for IT department difficult. Â This study provides practical solution and recommendation for future researches.References
Bannister, F., Connolly, R., “The great theory hunt: Does e-government really have a problem?â€, Government Information Quarterly, Vol. 32, No. 1, pp. 1-11, 2015.
Sun, P., Ku, C., Shih, D., “An implementation framework for E-Government 2.0â€, Telematics and Informatics, Vol. 32, No. 3, pp. 504-520, 2015.
ValdeÌs, G., Solar, M., Astudillo, H., Iribarren, M., Concha, G., Visconti, M., “Conception, development and implementation of an e-government maturity model in public agenciesâ€, Government Information Quarterly, Vol. 28, No. 2, pp. 176-187, 2011.
United Nations, United Nations E-Government survey 2014: E-government for the future we want, United Nations, New York, USA, 2014.
United Nations, United Nations E-Government survey 2016: E-government in support of sustainable development, United Nations, New York, USA, 2016.
National Development Council, ROC, The status of information transformation, Taipei, Taiwan, 2016. available at: https://translate.google.com/?hl=zh-TW#zh-CN/en/%E6%8E%A8%E5%8B%95%E8%B3%87%E8%A8%8A%E6%94%B9%E9%80%A0%0A%0A%E7%8F%BE%E6%B3%81 (accessed 15 October 2016)
National Development Council, ROC, Computer application of government 2014, Taipei, Taiwan, 2015. available at: https://survey.ndc.gov.tw/meval/103/103eval.pdf (accessed 15 October 2016)
National Development Council, ROC, The current situation of information transformation, Taipei, Taiwan, 2016. available at: http://www.ndc.gov.tw/cp.aspx?n=8929A8F90C63BDDF (accessed 15 October 2016)
Office of the Vice President, USA, Reengineering through Information Technology: Accompanying Report of the National Performance, 1993. available at: http://govinfo.library.unt.edu/npr/library/reports/it.html (accessed 15 March 2015).
Gil-Garcia, J. R., Martinez-Moyano, I. J., “Understanding the evolution of e-government: The influence of systems of rules on public sector dynamicsâ€, Government Information Quarterly, Vol. 24, No. 2, pp. 266-290, 2007.
Lee, J., “10 year retrospect on stage models of e-government: A qualitative meta-synthesisâ€, Government Information Quarterly, Vol. 27, No. 3, pp. 220-230, 2010.
Moon, M. J., “The evolution of e-government among municipalities: Rhetoric or reality?â€, Public Administration Review, Vol. 62, No. 4, pp. 424-433 2002.
Silcock, R., “What is e-government?â€, Parliamentary Affairs, Vol. 54, No. 1, pp. 88-101, 2001.
Sun, P., Ku, C., Shih, D., “An implementation framework for E-Government 2.0â€, Telematics and Informatics, Vol. 32, No. 3, pp. 504-520, 2015.
Yang, T., Zheng, L., Pardo, T., “The boundaries of information sharing and integration: A case study of Taiwan e-governmentâ€, Government Information Quarterly, Vol. 29, pp. S51-S60, 2012.
Weerakkody, V., Irani, Z., Lee, H., “E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risksâ€, Information Systems Frontiers, Vol. 17, No. 4, pp. 889-915, 2015.
National Development Council website, Republic of China (Taiwan). available at: http://www.ndc.gov.tw/. (accessed 15 October 2016)
Dué, R. T., “The dangers of downsizingâ€, Information Systems Management, Vol. 9, No. 3, pp. 65-67, 1992.
Grover, V., Cheon, M. J., Teng, J. T. C., “The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functionsâ€, Journal of Management Information Systems, Vol. 12, No. 4, pp. 89-116, 1996.
Rohde, F. H., “IS/IT outsourcing practices of small- and medium-sized manufacturersâ€, International Journal of Accounting Information Systems, Vol. 5, No. 4, pp. 429-451, 2004.
Benko, Cathy. “If Information System Outsourcing Is the Solution, What Is the Problem?â€, Journal of Systems Management, Vol. 43, No. 11, pp. 32-35, 1992.
Fowler, A., Jeffs, B., “Examining information systems outsourcing: a case study from the United Kingdomâ€, Journal of Information Technology, Vol. 13, No. 2, pp. 111-126, 1998.
Manoharan, A., “A Study of the Determinants of County E-Government in the United Statesâ€, The American Review of Public Administration, Vol. 43, No. 2, pp. 159-178, 2013.
Gonzalez, R., Llopis, J., Gasco, J., “Information technology outsourcing in financial servicesâ€, The Service Industries Journal, Vol. 33, No. 9-10, pp. 909-924, 2013.
Gil-GarcÃa, J. R., Pardo, T. A., “E-government success factors: Mapping practical tools to theoretical foundationsâ€, Government Information Quarterly, Vol. 22, No. 2, pp. 187–216, 2005.
Chen, Y. C., Perry, J., “Outsourcing for E-Government: Managing for Successâ€, Public Performance & Management Review, Vol. 26, No. 4, pp. 404-421, 2003.
Ni, A. Y., Bretschneider, S., “The Decision to Contract Out: A Study of Contracting for E-Government Services in State Governmentsâ€, Public Administration Review, Vol. 67, No. 3, pp. 531–544, 2007.
Lam, W., “Barriers to e-government integrationâ€, Journal of Enterprise Information Management, Vol. 18, No. 5, pp. 511-530, 2005.
Layne, K., Lee, J., “Developing fully functional e-government: A four stage modelâ€, Government Information Quarterly, Vol. 18, No. 2, pp. 122-136, 2001.
Chou, H. W., Yen, C. L., “An Empirical Study of System Integrations in E-Government: A Case Study of Immigration Clearance System of NIAâ€, Working Paper, National Central University, Taiwan, 2016.
Yang, W. T., “A study of governmental IT personnel’s core competenciesâ€, Training & Development Fashion, Vol. 55, pp. 1-55, 2007.
Weerakkody, V., Irani, Z., Lee, H., “E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risksâ€, Information Systems Frontiers, Vol. 17, No. 4, pp. 889-915, 2015.
Bowman, B., Davis, G., Wetherbe, J., “Three Stage Model of MIS Planningâ€, Information & Management, Vol. 6, No. 1, pp. 11-25, 1983.
Downloads
Published
How to Cite
Issue
Section
License
- Papers must be submitted on the understanding that they have not been published elsewhere (except in the form of an abstract or as part of a published lecture, review, or thesis) and are not currently under consideration by another journal published by any other publisher.
- It is also the authors responsibility to ensure that the articles emanating from a particular source are submitted with the necessary approval.
- The authors warrant that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required.
- The authors ensure that all the references carefully and they are accurate in the text as well as in the list of references (and vice versa).
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Attribution-NonCommercial 4.0 International that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
- The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author.